Find Prospects Now Docs

Scan status messages

What each Next scan message in the Find Prospects Now dashboard and extension means, and what to do about it.

The Next scan line in the dashboard and the extension tells you whether scans will run.

MessageMeaningWhat to do
Next scan: followed by a dateAll good. A scan is planned.Nothing.
Manual scans onlyYour frequency is set to only manual scan.Click Run scan now, or pick a frequency in Scan settings.
Choose groups to monitorNo group is selected for this Facebook account.Select groups in Settings → Facebook Groups.
Facebook account not in your planYour plan's Facebook account limit is already used by your other accounts.Remove an account in Settings → Facebook Groups, or upgrade to Pro. See Multiple Facebook accounts.
Waiting for a scheduler computerNo computer has picked up the schedule yet.Open Chrome on a computer with the extension signed in.
Scheduler computer unavailableThe scheduler computer is offline.Wake the computer and open Chrome, or open the extension on another computer — it takes over automatically.
Switching to a connected computer…The previous scheduler disconnected; another computer is taking over.Wait a few minutes.
Facebook is disconnected on the scheduler computer / Please connect FacebookFacebook is logged out in that Chrome profile.Log in to Facebook in Chrome.
Scheduler computer is still setting upThe extension is finishing its first sync.Keep Chrome open a moment.
Finish setup on your dashboardSetup is not complete.Finish the setup wizard.
Active subscription requiredYour plan is inactive or a payment failed.Check Account. See Manage your subscription.
No scheduled scan for this Facebook accountThe scheduler computer is logged in to a different Facebook account.Log in to this account on the scheduler, or run a manual scan.
Cannot verify the schedule. Reconnecting…A temporary connection problem.Wait; it retries automatically.

Dashboard connection status

  • Extension connected — a computer with the extension is online.
  • Computer unavailable — no computer is online; scheduled and manual scans wait.

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