Find Prospects Now Troubleshooting
Fix common Find Prospects Now issues — scans not running, no leads, missing groups, Facebook disconnected, notifications not showing and webhooks failing.
Scans are not running
- Check the Next scan line — each message has a fix in Scan status messages.
- Make sure your computer is awake, Chrome is open and the extension shows Facebook account connected.
- Make sure setup is finished and at least one group is selected.
- Make sure your plan is active (Account).
- Restart Chrome if the extension seems stuck.
Run scan now does nothing
The dialog Open the Chrome Extension on your computer to start a scan means no computer is online. Open Chrome on your computer, open the extension page, and the scan becomes available within a few seconds. If a scan is already running, wait for it or click Stop scan.
A scan stopped
Scan stopped. Please try again. — Chrome was closed, the computer slept, or Facebook was logged out during the scan. Results already found are kept. Run it again.
Scans run but I get no leads
- Your keywords may be too specific. Add the phrases people use when asking for help ("recommend", "looking for", "need a"). See Keywords.
- A negative keyword may be excluding good posts. Review Keywords to Disregard.
- With Exact Match, "plumber" does not match "plumbers". Try Partial Match.
- The groups may be quiet. Check them on Facebook and swap inactive ones.
- The author may be hidden — check the Hidden tab.
A group is missing from my list
Click Refresh groups with Chrome open and Facebook connected. Only groups your current Facebook account has joined appear. If you use several Facebook accounts, check which one is logged in.
"Facebook is disconnected"
Log in to Facebook in the Chrome profile where the extension is installed. The extension reconnects automatically.
The extension says my session expired
Sign in again on the extension page. Your settings and leads are kept in your account.
Chrome notifications do not appear
Check Settings → Notifications in the dashboard, then allow notifications for Google Chrome in your operating system and turn off Focus / Do Not Disturb. See Chrome notifications.
I do not receive the daily email
The email is only sent when at least one scan ran in the previous 24 hours. Check your spam folder and the Send at hour.
A webhook fails
Open Delivery history. Make sure the URL is a public https:// URL, the receiving app is on, and it returns a 2xx response quickly. Use Test after any change. See Webhooks.
"Sync issue" in the dashboard
Click Retry. Your recent clicks are kept and sent when the connection is back.
Still stuck?
Email contact@findprospectsnow.com with what you see and the extension version (shown on chrome://extensions).
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FAQ
Answers to common questions about Find Prospects Now, the Facebook group lead monitoring tool — how it works, private groups, Facebook login, scans, AI matching, notifications, data and pricing.
Privacy and security
How Find Prospects Now handles your Facebook access and data — no Facebook password, only groups you can see, encrypted lead history, 14-day retention and no data selling.