Refund Policy

1. Scope

This policy applies to paid Find Prospects Now subscriptions. It should be read together with our Terms of Use and Paddle's Refund Policy.

2. Paddle is the Merchant of Record

Orders are processed by Paddle.com, which acts as the Merchant of Record. Paddle manages payment processing, applicable taxes, receipts, payment-related buyer support and eligible refunds. KERNL LIMITED operates Find Prospects Now and provides product and account support.

3. Refund eligibility

Unless required by applicable law or approved under Paddle's Refund Policy, subscription payments are non-refundable. Nothing in this policy limits any mandatory consumer rights that apply to you. Paddle determines refund eligibility for transactions it processes under its current policy and the laws applicable to the buyer.

4. Trials, renewals and cancellation

Eligible Plus customers may receive a 7-day free trial. A payment method is required, and the trial converts to a paid monthly Plus subscription at the price displayed at checkout unless it is cancelled before the trial ends. Plans without a trial start immediately. Paid subscriptions renew automatically at the selected billing interval until cancelled.

You can request cancellation from your Find Prospects Now dashboard. Cancellation normally takes effect at the end of the current trial or paid billing period and prevents the next renewal. Cancelling a subscription does not automatically refund a charge that has already been processed.

5. How to request a refund

To request a refund or exercise an applicable withdrawal right, use the support or subscription-management link in your Paddle receipt, or visit paddle.net. Include the email address used for the purchase and your transaction details so Paddle can locate the payment.

For a technical or product-access issue, contact contact@findprospectsnow.com so we can try to resolve it. You may still contact Paddle directly, and contacting us does not reduce any mandatory refund or withdrawal right.

6. Approved refunds

Paddle handles approved refunds and, where possible, returns funds to the original payment method. Processing time may depend on Paddle, your bank and your payment method. Access connected to a refunded purchase may be suspended or ended.

7. Changes and contact

We may update this policy to reflect changes to the Service, Paddle's terms or applicable law. We will update the date above when changes are made. Questions about this policy can be sent to contact@findprospectsnow.com.