> ## Documentation Index
> Fetch the complete documentation index at: https://findprospectsnow.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix common Find Prospects Now issues — scans not running, no leads, missing groups, Facebook disconnected, notifications not showing and webhooks failing.

Source: https://findprospectsnow.com/docs/help/troubleshooting  
Last updated: 2026-10-17

## Scans are not running

1. Check the **Next scan** line — each message has a fix in [Scan status messages](https://findprospectsnow.com/docs/scanning/scan-status-messages).
2. Make sure your computer is awake, Chrome is open and the extension shows **Facebook account connected**.
3. Make sure setup is finished and at least one group is selected.
4. Make sure your plan is active (**Account**).
5. Restart Chrome if the extension seems stuck.

## Run scan now does nothing

The dialog *Open the Chrome Extension on your computer to start a scan* means no computer is online. Open Chrome on your computer, open the extension page, and the scan becomes available within a few seconds. If a scan is already running, wait for it or click **Stop scan**.

## A scan stopped

*Scan stopped. Please try again.* — Chrome was closed, the computer slept, or Facebook was logged out during the scan. Results already found are kept. Run it again.

## Scans run but I get no leads

- Your keywords may be too specific. Add the phrases people use when asking for help ("recommend", "looking for", "need a"). See [Keywords](https://findprospectsnow.com/docs/monitoring/keywords).
- A negative keyword may be excluding good posts. Review **Keywords to Disregard**.
- With **Exact Match**, "plumber" does not match "plumbers". Try **Partial Match**.
- The groups may be quiet. Check them on Facebook and swap inactive ones.
- The author may be hidden — check the **Hidden** tab.

## A group is missing from my list

Click **Refresh groups** with Chrome open and Facebook connected. Only groups your current Facebook account has joined appear. If you use several Facebook accounts, check which one is logged in.

## "Facebook is disconnected"

Log in to Facebook in the Chrome profile where the extension is installed. The extension reconnects automatically.

## The extension says my session expired

Sign in again on the extension page. Your settings and leads are kept in your account.

## Chrome notifications do not appear

Check **Settings → Notifications** in the dashboard, then allow notifications for Google Chrome in your operating system and turn off Focus / Do Not Disturb. See [Chrome notifications](https://findprospectsnow.com/docs/notifications/chrome-notifications).

## I do not receive the daily email

The email is only sent when at least one scan ran in the previous 24 hours. Check your spam folder and the **Send at** hour.

## A webhook fails

Open **Delivery history**. Make sure the URL is a public `https://` URL, the receiving app is on, and it returns a `2xx` response quickly. Use **Test** after any change. See [Webhooks](https://findprospectsnow.com/docs/notifications/webhooks).

## "Sync issue" in the dashboard

Click **Retry**. Your recent clicks are kept and sent when the connection is back.

## Still stuck?

Email [contact@findprospectsnow.com](mailto:contact@findprospectsnow.com) with what you see and the extension version (shown on `chrome://extensions`).